Loading...Loading...June 25, 2024
To further secure private health plan information sent via email, we’ve added multifactor authentication to MailGate, our secure mail exchange. To send or receive secure Regence emails, users will be required to verify their identity via a code sent to their cell phones (SMS) or email address.
You and your employees will be prompted for multifactor authentication every time you sign in, but you can check a box to not be asked for multifactor authentication again for your next seven sign-ins. If you change devices or browsers or clear your cache, multifactor authentication will be required again.
Multifactor authentication further secures your and your employees’ information. It’s a standard security feature of most health plan websites. If a user has already set up a secure/encrypted email connection via Transport Layer Security (e.g., trusted partners), they won’t be asked for multifactor authentication.
We posted an alert in MailGate on April 4 advising users about this requirement. Instructions are available for download where users sign in to MailGate. Employees can contact Customer Service at the number on the back of their member ID card if they need additional support.
Questions? Please contact your account representative.