Understanding your EOB

After you visit a health care provider, you'll get an Explanation of Benefits (EOB). Don’t worry—it’s not a bill. It’s a statement from Regence that details the services you received, what your health plan covers and what you may owe your provider. EOBs can help you feel confident that any bills you receive are accurate. Plus, they’re a good way to track your health care expenses.

Go paperless

Switch to paperless statements and get your claims and cost info as soon as it’s available. Just sign in to your regence.com account online or in the Regence app to change your account preferences. Don’t have an account? Create one.

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Real-time updates

Know where you stand on your deductible and out-of-pocket max right away.

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Smaller carbon footprint

Sign up for electronic EOBs, and you’ll help reduce waste and save trees.

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Anywhere access

Pull up your EOBs on your Regence app, so you’re always informed at a glance.

Let's take a closer look

There are three main sections of your EOB. We’ll run through each one and explain the EOB terminology. To follow along with your own EOB, open a new tab in your browser and sign in to view your EOBs online. You can also easily pull up your EOBs using the Regence app.

For guidance with a dental EOB, sign in to your Regence account and choose Coverage, then Your benefits and the Dental tab.

 
 

Customer service reps

We’re here for you

Need help understanding your EOB? We’re here to answer questions about your health plan coverage, claims processing and more. Sign in and chat online or call us at the number on the back of your member ID card.

Contact us