Enhancing the Medicare Advantage member experience

March 25, 2025

Health risk assessment (HRA) surveys are an important tool for understanding our new Medicare Advantage members’ needs and creating an optimal onboarding experience for them. Answers to HRA survey questions help us coordinate continuity of care, medication refills, medical device transitions and many other factors that impact the lives of our new members. HRA surveys are available for 48 hours from the time each Medicare Advantage application is submitted from your shopping site.

We appreciate the role our valued producers play in helping us collect HRA surveys. Every time you submit one, you’re helping us deliver on our commitment to serving our members.

Our Medicare Supplement plans offer you a great opportunity to sell Medicare plans throughout the year. In addition to seasonal flexibility and our competitive rates, here are some other great reasons to sell our Medicare Supplement plans:

• Lifetime commissions: All our Medicare Supplement plans pay commissions for the life of the policy!
• Monthly discounts: Availability varies by plan.
• Silver&Fit® Program: This is included for all Medicare Supplement members.
• Regence Advantages discounts: Members save money on health-related goods and services.

Our Medicare Supplement plans provide comprehensive coverage for out-of-pocket medical costs—including deductibles, copays and coinsurance—which offers peace of mind and financial security. Predictable coverage, no surprises

One of the most important benefits of Medicare Supplement plans is that they offer predictable coverage with no surprises. That means less worry about unexpected medical expenses. With a Medicare Supplement plan, benefits never change, and your clients can get the care they need, when they need it, without wasting time waiting for approvals.

The claims process for Medicare Supplement plans is designed to be hassle-free. Claims are paid automatically, with no claims forms or paperwork required. In fact, your clients may never even receive a medical bill. This means they can focus on their health and well-being rather than worrying about paperwork and administrative tasks.

In the first six months after someone is 65 or older and enrolled in Medicare Part B, Medicare Supplement plans offer guaranteed immediate coverage, with no waiting period for preexisting conditions. This means that your clients can get the care they need, regardless of their health or claims history. This is especially important for those who may have preexisting conditions or who may be concerned about their health. After those six months, waiting periods or health questionnaires may be required and premiums may be more.

With a Medicare Supplement plan, your clients have the freedom to choose their own health care providers. They can see any doctor or hospital that accepts Medicare, which gives them the flexibility to choose their care. And with nearly all hospitals and 98% of doctors nationwide accepting Medicare, your clients can get care no matter where they live and travel across the U.S.

People need enrollment help throughout the year. So it’s always a good idea to cultivate leads. Stay in touch with your existing clients as well. They may refer a friend or family member who needs your help enrolling in a Medicare Supplement plan.

Not appointed to sell Medicare Supplement plans? Please contact your local Medicare broker manager or agent support at 1-800-557-0555 for more information.

Silver & Fit is a separate company that provides wellness and health information services.