Multifactor authentication required for accessing private and secure Regence emails

May 28, 2024

To further secure private health plan information sent via email, we’ve added multifactor authentication to MailGate, our secure mail exchange. To send or receive secure Regence emails, users will be required to verify their identity via a code sent to their cell phones (SMS) or email address.

Users will be prompted for multifactor authentication every time they sign in, but they can check a box to not be asked for multifactor authentication again for their next seven sign-ins. If the user changes devices or browsers or clears their cache, multifactor authentication will be required again.

This requirement applies to all users, including producers, employers, members, vendors and others.

Multifactor authentication further secures producer, employer, member, vendor and company information. It’s a standard security feature of most health plan websites. Users with whom we already have a secure/encrypted email connection set up via TLS (e.g., trusted partners) won’t be asked for multifactor authentication.

We posted an alert in MailGate on April 4 letting users know this requirement is coming. Instructions are available for download where users sign in to MailGate. Members are advised to contact Customer Service at the number on the back of their member ID card if they need additional support.

Questions? Please contact your account representative.